Quality Assurance Team Lead

4 weeks ago

North Lakes, Queensland, Australia Auto & General Full time
Quality Assurance Team Leader

At Auto & General, we're committed to excellence in our Quality Assurance team. As a Quality Assurance Team Leader, you'll play a crucial role in driving our Quality Assurance Program forward, ensuring our customer-facing agents meet the highest standards.

Key Responsibilities:
  • Develop and implement quality assurance strategies to drive business growth and improvement.
  • Lead a team of quality assurance professionals, providing guidance and support to ensure they have the skills and resources needed to succeed.
  • Collaborate with stakeholders to identify and prioritize quality assurance initiatives, ensuring alignment with business objectives.
  • Monitor and report on quality assurance metrics, providing insights to inform business decisions.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive continuous improvement.
Requirements:
  • Proven experience in quality assurance or a related field, with a strong understanding of quality assurance methodologies.
  • Excellent leadership and communication skills, with the ability to motivate and guide a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • Knowledge of the General Insurance Code of Practice and regulatory requirements.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including a generous leave allowance and employee discounts.
  • The chance to work with a leading insurance company, making a real difference in the lives of our customers.

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