Quality Assurance Team Lead
4 weeks ago
At Auto & General, we're committed to excellence in our Quality Assurance team. As a Quality Assurance Team Leader, you'll play a crucial role in driving our Quality Assurance Program forward, ensuring our customer-facing agents meet the highest standards.
Key Responsibilities:- Develop and implement quality assurance strategies to drive business growth and improvement.
- Lead a team of quality assurance professionals, providing guidance and support to ensure they have the skills and resources needed to succeed.
- Collaborate with stakeholders to identify and prioritize quality assurance initiatives, ensuring alignment with business objectives.
- Monitor and report on quality assurance metrics, providing insights to inform business decisions.
- Stay up-to-date with industry trends and best practices, applying knowledge to drive continuous improvement.
- Proven experience in quality assurance or a related field, with a strong understanding of quality assurance methodologies.
- Excellent leadership and communication skills, with the ability to motivate and guide a team.
- Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
- Knowledge of the General Insurance Code of Practice and regulatory requirements.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including a generous leave allowance and employee discounts.
- The chance to work with a leading insurance company, making a real difference in the lives of our customers.
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Quality Assurance Team Lead
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeQuality Assurance Team LeaderAt Auto & General, we're committed to excellence in our Quality Assurance team. As a Quality Assurance Team Leader, you'll play a crucial role in driving our Quality Assurance Program forward, ensuring our customer-facing agents meet the highest standards.Key Responsibilities:Develop and implement quality assurance strategies to...
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Quality Assurance Team Lead
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full time{"title": "Quality Assurance Team Leader", "description": "Role OverviewAs a Quality Assurance Team Leader at Auto & General, you will play a crucial role in driving the development of our Quality Assurance Program. Your primary responsibility will be to facilitate the ongoing improvement of our QA practices, ensuring that our customer-facing agents meet the...
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Quality Assurance Team Leader
7 days ago
North Lakes, Queensland, Australia Auto & General Full timeQuality Assurance Team LeaderAuto & General is seeking a Quality Assurance Team Leader to facilitate the ongoing development of our Quality Assurance Program.The successful candidate will have experience with quality assurance or process improvement methodologies, proven team leadership skills, and strong stakeholder engagement abilities.Key responsibilities...
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Settlements Team Lead
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking an experienced Settlements Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for leading a dedicated team of Settlements specialists to deliver exceptional client and company outcomes.Key ResponsibilitiesLead a team of Settlements specialists to achieve high levels of...
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Assessment Team Lead
1 week ago
North Lakes, Queensland, Australia Fuse Recruitment Full timeAbout the RoleWe are seeking a highly skilled and experienced Assessment Team Leader to join our Home Claims team at Fuse Recruitment. As a key member of our team, you will be responsible for leading teams that conduct digital/virtual/in-person assessments of properties insured by our clients to determine cause, coverage, and repair of damages.Key...
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**Settlements Team Lead**
2 months ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking an experienced Settlements Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for leading a dedicated team of Settlements specialists to achieve exceptional client and company outcomes.Key ResponsibilitiesCommercial Acumen: Develop and implement strategies to drive growth...
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Customer Service Team Lead
2 days ago
North Lakes, Queensland, Australia Auto & General Full timeRole OverviewThe role of Team Leader Customer Service at Auto & General is a critical position that requires a strong leader to drive excellence in customer service and claims fulfilment. As a key member of our team, you will be responsible for leading a team of Customer Service Officers to deliver exceptional customer experiences and achieve business...
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Customer Service Team Lead
7 days ago
North Lakes, Queensland, Australia Auto & General Full timeCustomer Service Team LeadAt Auto & General, we're seeking a seasoned Customer Service Team Lead to drive excellence in customer centricity, timeliness, professionalism, accuracy, and service delivery throughout the team. As a key member of our leadership team, you'll be responsible for leading a team of Customer Service Officers, developing resource...
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Customer Service Team Lead
1 month ago
North Lakes, Queensland, Australia Auto & General Full time{"h1": "Customer Service Team Lead", "p": "At Auto & General, we're seeking a skilled Customer Service Team Lead to drive excellence in customer centricity, timeliness, professionalism, accuracy, and service delivery throughout the team. As a key member of our Motor Claims Operations team, you'll lead a team of Customer Service Officers to achieve best...
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Motor Claims Team Lead
5 days ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the Role:We are seeking a highly skilled and experienced Motor Claims Team Lead to join our team at Auto & General. As a Motor Claims Team Lead, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants.Key Responsibilities:Team Leadership: Develop, coach and motivate a team of Motor Claims Consultants to ensure...
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Customer Service Team Lead
5 days ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for leading our Customer Service Officers to excellence in customer service and claims fulfilment.Key ResponsibilitiesLead a team of Customer Service Officers to deliver...
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Customer Service Team Lead
1 month ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for driving excellence in customer centricity, timeliness, professionalism, accuracy, and embedding the required standards of service delivery throughout the team.Key...
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Customer Service Team Lead
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for driving excellence in customer service and claims fulfilment across our organisation.Key ResponsibilitiesLead a team of Customer Service Officers to deliver...
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Customer Service Team Lead
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for driving excellence in customer service and claims fulfilment across our organisation.Key ResponsibilitiesLead a team of Customer Service Officers to deliver...
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Motor Claims Team Lead
17 hours ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the Role:The Motor Claims Team Lead will be responsible for leading a team of Motor Claims Consultants, ensuring they maintain high standards of service and develop their skills and competencies.Key Responsibilities:Develop and motivate a team of Motor Claims Consultants, providing daily coaching and guidance.Prioritize and allocate team portfolios,...
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Customer Service Team Lead
1 week ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for driving excellence in customer centricity, timeliness, professionalism, accuracy, and embedding the required standards of service delivery throughout the team.Key...
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Customer Service Team Lead
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for driving excellence in customer service and claims fulfilment across our organisation.Key ResponsibilitiesLead a team of Customer Service Officers to deliver...
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Customer Service Team Lead
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for driving excellence in customer service and claims fulfilment across our organisation.Key ResponsibilitiesLead a team of Customer Service Officers to deliver...
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Team Member
2 weeks ago
North Lakes, Queensland, Australia Grill'd Full timeAbout Grill'dGrill'd is a leading fast-casual restaurant chain that prides itself on serving nutritious burgers and providing an exceptional customer experience. With over 160 locations across the country, we're committed to delivering great ambiance and outstanding service.Job SummaryWe're seeking a talented Team Member to join our crew at Grill'd North...
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Team Member
3 weeks ago
North Lakes, Queensland, Australia Grill'd Full timeAbout Grill'dGrill'd is a leading fast-casual restaurant chain that prides itself on serving nutritious burgers and providing an exceptional customer experience. With over 160 locations across the country, we're committed to delivering great ambiance and outstanding service.Job SummaryWe're seeking a talented Team Member to join our crew at Grill'd North...