Senior Venue Manager

1 day ago

Mount Barker, South Australia beBeeHospitality Full time $75,000 - $90,000
Job Title

Ambitious hospitality professionals with leadership experience and a passion for delivering exceptional guest experiences are sought to fill the role of Senior Venue Manager. This exciting opportunity will appeal to individuals looking to take their career to the next level within a premium hospitality setting.

The ideal candidate will have a proven track record of success in leading high-performing teams, driving revenue growth, and exceeding sales targets. They will be a strong communicator, able to build relationships with stakeholders and colleagues alike, and possess excellent problem-solving skills.

Responsibilities
  1. Operational Leadership:
  • Support the venue manager in day-to-day operations across all hospitality areas.
  • Act as venue manager in their absence, with decision-making authority across FOH functions.
  • Work closely with the events & experiences manager to ensure seamless coordination between planning and delivery, including the operational handover of all booked and confirmed events and experiences for execution.
  • Lead operational setup, staffing, service delivery, and post-event debriefing to capture feedback and opportunities for improvement.
  • Oversee daily FOH operations in the restaurant and tasting room, ensuring smooth service and consistency in brand standards.
  • Collaborate with the reservations & administrative team to optimise bookings and guest flow.
  • Maintain and troubleshoot POS systems to ensure smooth transactions and accurate reporting.
Service Excellence & Guest Experience:
  • Lead by example in providing exceptional customer service and engagement.
  • Resolve guest feedback promptly, ensuring positive outcomes and brand protection.
  • Ensure teams have comprehensive product knowledge of wines, menus, and experiences.
  • Drive gathering club and friends of the lane sign-up conversions.
Team Management & Development:
  • Lead, mentor, and support FOH teams across the restaurant, tasting room, and events.
  • Assist in rostering, shift supervision, and performance management in line with operational needs and budget.
  • Foster collaboration, communication, and a positive workplace culture.
  • Support cross-training initiatives to enable flexibility across hospitality areas.
Financial & Sales Performance:
  • Contribute to achieving revenue and spend per head (SPH) targets across hospitality areas.
  • Support budget management, including wage cost and expense control.
  • Promote upselling and cross-selling to enhance sales performance.
Stock & Product Quality:
  • Oversee FOH stock control for beverages, dry goods, crockery, utensils, and cleaning products.
  • Participate in monthly stocktakes, reporting on variances and maintaining cost control.
  • Maintain product presentation and quality standards in collaboration with relevant managers.
Compliance & Presentation:
  • Ensure all hospitality areas meet health, sanitation, and safety requirements.
  • Maintain estate presentation standards in line with brand expectations.
  • Ensure adherence to standard operating procedures (SOPs) across all service areas.
  • Keep all hospitality collateral up to date and aligned with brand guidelines.
Collaboration & Communication:
  • Work closely with the venue manager and department heads to ensure seamless operations.
  • Share daily operational updates, guest insights, and improvement opportunities with the leadership team.
  • Coordinate with marketing & communications on promotional opportunities for hospitality offerings.

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