Technical Support Specialist

1 day ago

Sydney, New South Wales, Australia beBeeTechnical Full time $103,600 - $122,800

Job Title: Technical Support Specialist

We're looking for a skilled and detail-oriented individual to join our team as a Technical Support Specialist. This role involves owning, troubleshooting and solving customer technical issues.

  • This position requires strong analytical skills, excellent communication abilities and a passion for delivering exceptional customer experiences.

In this role, you will work in collaboration with teams and leverage troubleshooting tools and practices to resolve customer issues. Key responsibilities include:

  • Response and Resolution: Investigate and solve customer technical issues in a timely and efficient manner.
  • Readiness: Participate in building communities with peer delivery roles and share knowledge to enhance the overall customer experience.
  • Product/Process Improvement: Identify potential product defects and escalate them appropriately to ensure timely resolution.

We offer a dynamic and supportive work environment that encourages professional growth and development. If you have a passion for delivering exceptional customer service and are eager to take on new challenges, we encourage you to apply for this exciting opportunity.

About the Role:

  • This is an exciting opportunity to join our CSS organization and make a meaningful contribution to delivering seamless support experiences for our customers.
  • You will be part of a collaborative and dynamic team that values innovation, teamwork and customer satisfaction.
  • This role offers opportunities for growth and development, as well as the chance to work on challenging projects that impact customer success.

Requirements:

  • 2+ years of experience in a similar role or relevant industry.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Benefits:

  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.

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