Senior Change Transformation Specialist

2 days ago

Melbourne, Victoria, Australia beBeeTransformation Full time $90,000 - $130,000
Change Management Opportunity

We're seeking a seasoned change professional to lead our Billing Automation project.

About the Project

This is a high-impact initiative aimed at transforming our billing processes, affecting our distributed frontline teams and finance operations.

  • You'll work closely with stakeholders across Finance, Operations, Technology, and our 58 retirement villages to embed new ways of working, processes, and systems.
What You'll Bring
  • A proven track record in delivering complex change, ideally within a multi-site or distributed frontline workforce.
  • Strong leadership skills, particularly in culture, process, and ways-of-working change, within frontline service environments.
  • Demonstrated expertise in technology-enabled transformation, including system implementations and process automation.
  • Confidence in navigating change fatigue or resistance, especially where trust has been eroded due to past project issues.
  • Exceptional stakeholder engagement skills across all levels, from executive sponsors to frontline employees and residents.
Responsibilities
  • Implement and embed an endorsed change management strategy for the Billing Automation project.
  • Partner with project leads, business sponsors, and operational leaders to drive alignment and delivery.
  • Conduct detailed impact assessments and change readiness evaluations.
  • Develop and execute targeted communications, engagement, and training programs, adjusted for varying levels of digital literacy.
  • Monitor progress and use feedback and insights to iterate and improve.
What's in It for You

This is a rare opportunity to lead change that will deliver measurable benefits to our teams, residents, and business. You'll join a passionate, collaborative team and help shape a future where retirement is truly something to look forward to.

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