Assistant Manager, Roma QLD

2 weeks ago

Roma, Australia ANZ Full time

About Us

At ANZ, you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join ANZ, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

With continued growth and success, this is your opportunity to join our high-performing Agribusiness team as a Customer Relationship Manager and support the Relationship Manager with the management and growth of a portfolio of valued Agribusiness customers. This is a fantastic opportunity to surround yourself with high-integrity banking professionals while developing your knowledge and experience within Agribusiness Banking.

Our business is supporting Australians and their communities in ways that make the brightest impact and the biggest difference. For many of our customers, that means giving them the financial support they need to grow their business. As part of our Agribusiness Banking team, you'll build genuine and trusted relationships with our customers – so you can make a real impact. We'll give you plenty of room to thrive in your own way and make your own difference – with flexibility and clear horizons to progression.

Key Responsibilities

As a Customer Relationship Manager, you will:

  • Assist the Relationship Manager to manage our relationships with customers within the assigned portfolio.
  • Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
  • Support improvement of the relevant customer service / customer satisfaction outcomes for the portfolio.
  • Proactive identification of client needs and the maintaining of customer data.
  • Assist with meeting of holistic customer needs as well as lending needs (through genuine Connected Customer conversations). Collaborate across channels to meet customer needs.
  • Provide effective feedback to operational, segment and risk areas via the Operations Delivery Manager or Regional Executive Manager on issues that have an impact on that area of ANZ's business.
  • Contribute to continuous improvement activity within the region.
  • Develop relationships with intermediaries including Solicitors and Accountants, ensuring all referrals are referred to the Relationship Manager, District Manager or Regional Executive Manager.
  • Assist the Relationship Managers to generate opportunities for sales specialists for banking, insurance and life products using the agreed sales process.

Requirements

To grow and be successful in this role, you will ideally bring the following:

  • Tertiary Qualifications in agribusiness, commercial or finance are desirable.
  • Demonstrated experience in roles requiring growth and retention of a customer base.
  • Demonstrated experience in financial services.
  • Demonstrated experience as a Customer Relationship Manager or equivalent role in an Agribusiness banking team will be highly regarded.
  • Some knowledge of the Agriculture Industry is desirable.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

Why ANZ?

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit our website.

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