E-commerce and Digital Marketing Specialist

2 days ago

Australia beBeeExecutive Full time $60,000 - $65,000

E-commerce and social media executives play a pivotal role in overseeing the entire order process, ensuring timely dispatch and delivery of products. They verify order details, process payments, and coordinate with the fulfillment team to guarantee seamless customer experiences.

Main Responsibilities:

  • Order Management: Verify order details, process payments, coordinate with the fulfillment team, and ensure timely dispatch and delivery of products.
  • Customer Service: Serve as the first point of contact for customer inquiries on e-commerce platforms, phone calls, and social media channels. Respond to customer questions, resolve issues with orders, and redirect complex queries to the management team as necessary.
  • Social Media Management: Manage customer inquiries, engage with the audience on social media platforms, monitor social media channels for mentions, comments, and direct messages, and provide timely and accurate responses.
  • Website Monitoring: Regularly check the website to ensure that product listings are up-to-date and accurate. Report any issues to the relevant team to ensure the website is functioning optimally at all times.
  • Feedback Collection: Collect and analyze customer feedback from various channels to identify areas for improvement. Share insights with the management team to enhance product offerings and customer service.
  • Reporting: Prepare regular reports on order processing, customer inquiries, and social media engagement to inform the management team of trends, issues, and opportunities.

Requirements:

  • Bachelor's degree in marketing, business administration, or a related field.
  • Proven experience in e-commerce and social media management, with a strong focus on customer service.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using e-commerce platforms, social media channels, and related technology tools.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • A problem-solver with a customer-oriented approach.
  • Ability to work independently and as part of a team.

About Us:

We value innovation and sustainability in our operations, offering a competitive salary and an annual performance bonus as part of this role.

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