Digital Experience Coordinator

2 weeks ago

North Sydney Council, Australia Luxottica Retail Aust Pty Ltd Full time
About Us

Luxottica Retail Aust Pty Ltd is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our company brings together the expertise of two industry pioneers, creating a vertically integrated business that addresses the world's evolving vision needs.

Our Mission

We craft exclusive eyewear brands like Ray-Ban, Oakley, Oliver Peoples, Persol, Costa, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL. Our cutting-edge lenses Varilux and Transitions lead the industry in innovation.

The Role

We are seeking an experienced Digital Experience Coordinator to join our E-Commerce Operations team. As a key member of our team, you will be responsible for delivering a seamless and customer-focused online experience across our websites, including OPSM and Clearly.com. You will work closely with our Customer Service team and Distribution Centre to resolve customer issues related to the website and supply chain.

Responsibilities
  • Act as a liaison between Customer Service and Distribution Centre teams to resolve customer issues related to the website and supply chain
  • Collaborate with store operations teams to deliver a seamless omnichannel customer experience
  • Manage customer service escalations and ensure timely resolutions
  • Communicate online activities, website enhancements, and updates to internal stakeholders
  • Support the backorder process, including reporting and resolution
Requirements
  • Tertiary education in Business, Commerce, eCommerce, Digital marketing or Marketing
  • 1-2 years relevant experience within retail or eCommerce
  • Microsoft Office Suite – particularly Excel
  • Excellent written and verbal communication skills
What We Offer

As a Digital Experience Coordinator at Luxottica Retail Aust Pty Ltd, you can expect:

  • A generous yearly product allowance for you to spend across our portfolio of brands ($10,000 - $15,000 AUD)
  • Wellness amenities, including reformer Pilates studio, Yoga classes, Personal training, and Bike storage
  • Abundance of local cafes, major shopping centre, and close to public transport facilities
  • Global volunteering opportunities through our OneSight Foundation
  • Wide range of career opportunities across the EssilorLuxottica network
About Your Application

To be considered for this opportunity, please submit your cover letter and resume today. At Luxottica Retail Aust Pty Ltd, we value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

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