Provisioning Account Manager
3 days ago
We are seeking a motivated Enterprise Provisioning & Accounts Graduate to join our team. This role will involve managing order fulfillment, processing customer requests and enquiries related to billing and invoicing.
The successful candidate will work closely with internal stakeholders and external partners to ensure excellent service assurance, collaborating with Commercial teams, Customer Experience, Technical Support teams, Product Managers, Operations Managers, and Finance department.
Key Responsibilities:
- Provide exceptional service to customers, third-party suppliers, and carriers
- Order Management, Processing, and fulfilling customer requests and orders
- Ensure great end-user case management with customer enquiries for billing and invoicing, accounts and payments, retention, billing disputes, and debt collection
- Create new accounts, provisioning, service cancellations, number porting, and service delivery
- Assist with maintaining and managing all Help Guides
- Work within a team environment
Requirements:
- Recently acquired TAFE Certification in Business, Communications, and/or Telecommunications
- High-performing demonstrated by a credit average grade
- Previous work experience or internship is an advantage
- Strong customer focus
- Excellent communication and interpersonal skills
- Great time management and organisational skills
- Highly motivated
- Intermediate computer skills (including Microsoft Word and Excel or other Microsoft products)
- Interest in telecommunications or Cloud products & services would be an advantage
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