Strategic Collections Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCollections Full time $110,000 - $140,000

This role offers an exceptional opportunity to lead complex arrears cases, leveraging expertise in collections and debt recovery within retail consumer finance environments.

Key Responsibilities
  • Oversee the end-to-end collection process for clients in arrears who are unable to meet contractual repayments on their home loans.
  • Approve the issuing of Statements of Claim and instruct external solicitors to commence enforcement action when necessary.
  • Manage defended matters in collaboration with internal legal teams, ensuring effective resolution while upholding client dignity.
  • Approve proceedings to judgment for property possession and outstanding debt balances.
  • Coordinate enforcement actions including obtaining writs of possession and setting eviction dates.
  • Direct property presenters for new eviction or vacant possession matters.
  • Submit Lenders Mortgage Insurance claims for insured loans through external mortgage insurers.
  • Handle loss recovery files by negotiating payment arrangements or settlements with clients experiencing financial hardship.
  • Prepare and manage internal reports related to provisioning and loss processes.
Requirements
  • A minimum of five years' experience in high-volume retail consumer collections or debt recovery roles within financial services environments.
  • Proven background in collections involving consumer home loans or similar products is highly desirable.
  • Legal or paralegal experience is advantageous but not essential.
  • Demonstrated ability to apply analytical thinking and solution-focused problem solving when navigating complex arrears situations.
  • Exceptional written and verbal communication skills enabling clear explanations of sensitive issues.
  • Outstanding influencing and negotiation abilities that foster positive outcomes.
  • A collaborative mindset with a strong commitment to teamwork.
  • Empathy-driven approach combined with resilience and patience.
  • High proficiency in Microsoft Excel and other Microsoft Office applications.
  • Experience handling dispute resolution processes including AFCA guidelines.

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