Housekeeping Team Lead
1 week ago
This is a key leadership role that provides support to the Executive Housekeeper. As an autonomous team leader, you will coordinate and manage our housekeeping team.
The team leads are considered to be the backbone of our housekeeping department. They shape and mentor the wonderful team.
The primary responsibility of the Housekeeping Team Lead is to maintain the quality and integrity of the hotel and the department through active participation in all aspects of the Housekeeping Department. Emphasis is placed on attaining the highest standard of cleanliness and maintaining a safe work environment.
Key Responsibilities:
- Ensure rooms are inspected and maintained to hotel standards.
- Assist in cleaning of hotel rooms, corridors and public areas when needed.
- Assist with rubbish removal, stripping linen from rooms and delivering guest amenities when needed.
- Daily allocations, including opens and closes, working 8 hours a day minimum across operating hours.
- FOLLOW established Workplace Health & Safety rules and regulations and demonstrate duty of care to all team members.
- Assist the Executive Housekeeper in the management of all areas of the Housekeeping Department.
- To ensure the daily operations of the Housekeeping Office are productive and timely.
- To provide counselling, and subsequent discipline, in accordance with Hotel policies and procedures.
- To assist with rostering team members in a fair and equitable manner in accordance with forecasted occupancies.
- To communicate on a daily basis with the Executive Housekeeper to ensure an effective flow of information.
- To coordinate, develop and present 'on the job' training of team members in line with hotel policy and procedures.
- To support the departmental and hotel policies and procedures at all times.
- To act in a professional manner when liaising with team members, management, guests and suppliers.
- To provide the highest standards of guest service, under any circumstances.
About You and Our Requirements:
- Able to focus on attention to detail with a hands-on approach.
- Excellent presentation and communication skills.
- Counselling experience with managing teams.
- Previous experience in a similar housekeeping role with knowledge of the high standards of an international hotel.
- Computer literate with knowledge of Hotel Management Systems and Microsoft Office packages.
- Highly organised and self-motivated.
- Must be flexible available to work weekends and throughout holiday seasons.
What We Offer:
We offer a challenging and rewarding work environment where you can grow and develop your career. You will have the opportunity to work with a talented and dedicated team who share your passion for delivering exceptional guest experiences.
How to Apply:
Please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you.
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