Enhance Customer Relationships

1 week ago

Maroochydore, Queensland, Australia beBeeCustomer Full time $55,000 - $80,000
Customer Service Experience Specialist

We are seeking a Customer Service Experience Specialist to deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.

This is an exciting opportunity for individuals who understand that every interaction can make a real difference in a person's life. As a Customer Service Experience Specialist, you will provide comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.

About the Role:
  • Service Excellence Superpower: Deliver exceptional customer service experiences consistently in a fast-paced environment.
  • Fountain of Knowledge: Become a trusted resource, providing accurate and up-to-date information on government services and processes.
  • Human-First Approach: Maintain a positive, empathetic, and professional approach in every interaction.
  • Problem-solving Pro: Master complex enquiries, leveraging your problem-solving skills and expertise.
  • You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system.
Your Skills to Pay the Bills:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.

  • Strong problem-solving & critical thinking abilities to address customer queries effectively.

  • Commitment to delivering impressive customer service experiences.

  • Flexible & adaptable to changing priorities in a fast-paced environment.

  • Computer proficient (& keen to develop further).

What We Offer:

  • Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.

  • Career Growth - We move at pace, so do our team members when it comes to career progression & development.

  • Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock.

  • Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment.

  • Employee Referral Program - We reward our employees for helping us find top talent.

We believe in fostering an inclusive culture that embraces individuals of all backgrounds and talents.

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