Customer Service Excellence Specialist
3 weeks ago
About the Role
The Contact Centre Operator is a key position within our team, responsible for delivering exceptional service to our members. As a vital member of our operations, you will play a crucial role in providing a positive and professional experience for our customers.
As a Contact Centre Operator, your primary responsibility will be to achieve individual and team goals, working closely with the Team Leader to ensure seamless service delivery. This involves handling inbound and outbound enquiries, resolving issues efficiently, and maintaining excellent communication skills throughout the process.
To excel in this role, you should possess strong customer service skills, previous experience in a similar position, and a solid understanding of industry knowledge. Your exceptional telephone manner, problem-solving abilities, and proficiency in Microsoft Office will also be valuable assets. Additionally, having current First Aid & CPR Certification, a Working With Children Check (or equivalent), and National Police Check will enhance your suitability for the position.
Key Responsibilities:
- Provide top-notch customer service to our members via phone, email, or other channels
- Resolve customer complaints and issues promptly and professionally
- Maintain accurate records of interactions and follow up on outstanding matters
- Work collaboratively with the team to achieve set targets and objectives
What We Offer:
As a valued member of our team, you can expect a competitive salary of $50,000 - $60,000 per annum, depending on experience. Our comprehensive benefits package includes opportunities for professional growth, ongoing training, and a dynamic work environment that fosters teamwork and innovation.
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