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Client Experience Manager

1 week ago

Wollongong City Council, Australia Dovida Australia Full time

About Us

Dovida Australia is dedicated to providing high-quality, person-centred home care services that meet the evolving needs of our clients. Our commitment to excellence is reflected in our comprehensive range of services, including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida Australia, we value our clients as individuals and strive to deliver a seamless service experience that exceeds their expectations. We believe in empowering our clients to live independently while receiving the support they need.

The Opportunity

This role offers a unique chance to make a meaningful difference in the lives of our clients. As a Care Manager, you will be responsible for managing client goals, developing care plans, and coordinating with our office team to ensure seamless service delivery. If you are passionate about delivering exceptional client experiences and making a positive impact, this role may be the perfect fit for you.

  • You will have the opportunity to work closely with our dedicated office team to ensure the highest quality of care for our clients.
  • You will be responsible for planning, managing, and reviewing client goals to ensure their evolving needs are met.
  • You will communicate effectively with team members and clients to develop care plans that cater to their unique requirements.