Lead Customer Experience Manager

4 days ago

Hobart, Tasmania, Australia beBeeCustomerService Full time $65,000 - $85,000
Customer Service Supervisor Job Opportunity

This is a fantastic chance to excel in a customer-focused role and lead a team to achieve outstanding results.

  • About the Role:
  • In this key position, you will be responsible for managing and coaching frontline staff to deliver exceptional customer service and drive revenue growth through sales initiatives.
  • You will hold daily briefings with your team to communicate strategies, actions, and business performance.
  • Additionally, you will personally manage key customer relationships and support your team in addressing customer concerns.
  • You will also analyze customer satisfaction scores and implement corrective measures to continuously improve.
  • Further, you will plan and schedule staffing levels in line with business volume and targets.
  • Lastly, you will provide continuous training and coaching to all employees.
Required Skills and Qualifications

To succeed in this position, you will need:

  • Prior supervisory or management experience in a customer-centric environment.
  • The ability to lead, grow, and maintain a cohesive and high-performing team.
  • Strong planning, organization, and time management skills.
  • Expert-level customer service and sales skills.
  • Experience working in a fast-paced and challenging environment.
  • A valid full driver's license with the ability to drive automatic vehicles.
Benefits

In return for your hard work and dedication, you will be rewarded with:

  • A competitive hourly rate and incentives.
  • Opportunities for career growth and development.
  • A supportive team environment.
  • Employee benefits and a motivating company culture.
  • Full training and a company uniform.
Others

This is an excellent opportunity for someone passionate about customer service and collaborative teamwork.

Key qualities include:

  • Passion for delivering exceptional customer experiences.
  • Able to work collaboratively as part of a high-performing team.

Schedule: Monday to Friday, Public holidays, Weekend availability

Licence/Certification: Full Driver Licence (required)

Work Authorisation: Australia (required)

Work Location: In person

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