Service Delivery Operations Manager

2 days ago


Sydney, New South Wales, Australia beBeeCustomerService Full time $70,000 - $96,000
About the Role

This is a fantastic opportunity to take on a challenging position as a Service Delivery Coordinator.

Key Responsibilities:

  • Develop and implement effective rostering strategies to optimize resource allocation.
  • Assign the most cost-effective rostering in line with company policies and procedures.
  • Maintain accurate records through meticulous attention to detail, minimizing errors and rework.
  • Ensure service levels are consistently met or exceeded.
  • Identify, escalate, and resolve customer needs in a timely manner.
  • Efficiently process payroll to minimize errors and ensure compliance.

The ideal candidate will possess:

  • Exceptional communication and interpersonal skills.
  • Ability to work collaboratively as part of a team.
  • Proven ability to perform under pressure and adapt to changing situations.
  • Creativity and problem-solving skills.
  • Proficiency in Microsoft applications.

Desirable qualifications include experience in administration, call centers, or similar roles, as well as familiarity with night shift operations.

This is an excellent opportunity to grow your career in a dynamic environment with a diverse team.

The successful candidate will have the opportunity to develop their skills and contribute to the success of the organization.



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