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Ecommerce Success Professional
2 weeks ago
Are you a driven professional with experience in client success, ecommerce and digital marketing? Do you thrive in fast-paced environments where no two days are the same?
Job Description- Deliver effective customer success strategies to help founder-led brands scale their businesses.
- Own a portfolio of around 250 brands and know exactly where each member is on their journey.
- Build strategies that keep members engaged, improving, and sticking around for the long haul.
As a sharp, proactive operator, you will juggle large portfolios and genuinely care about helping people scale their business. You will hold regular check-ins, run quarterly strategy calls, and keep progress moving.
Key Responsibilities- Guide success, not just service it.
- Point members to the right tools at the right time.
- Be the human behind the help.
Track retention and help us win it by monitoring engagement metrics and feedback, creating smart re-engagement strategies, and finding gaps in our process.
Requirements- 3+ years in client success, working in ecommerce or digital marketing.
- Experience managing large client portfolios and scaling care without dropping quality.
- Tech-savvy, process-driven, and thrive in fast-moving environments.
- Brilliant communication skills, being sharp, warm, and clear.
- Fast-moving, high-energy ecommerce business.
- Work with some of the best ecommerce talent in the world.
- Collaborative team culture that actually walks the talk.
Consider applying even if you don't meet 100% of what's outlined. We're looking for someone who loves helping others grow and can lead without being the loudest in the room.
Key Strengths- Data-driven approach.
- Ability to work in a hybrid environment.
