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Expert Quality Assurance Professional

3 weeks ago

City of Parramatta Council, Australia beBeeCompliance Full time $80,000 - $100,000
Quality Assurance Role

This position plays a pivotal role in ensuring the quality and compliance of customer service and solutions teams. Key responsibilities include conducting quality checks, analyzing outcomes, and identifying areas for improvement.

Key Responsibilities:

  • Conduct quality checks to identify policy breaches, process gaps, and potential risks.
  • Share quality assurance results with leaders and provide insights on areas of opportunity.
  • Review outcomes and suggest enhancements for processes and procedures.

Required Skills and Qualifications:

  • Excellent written and interpersonal skills to enhance contact-centre performance.
  • Strong analytical and technical abilities to provide constructive feedback.
  • Familiarity with AML, Privacy Act, and NCCP.
  • Previous experience in a QA specialist role.

Benefits:

  • Development opportunities and a collaborative team environment.
  • Celebrate achievements with our recognition program.
  • Flexible working arrangements and parental leave policies.
  • Free gym membership, health insurance discounts, and novated leasing.
  • Referral incentives for talented individuals.

Our Values:

  • Can Do: Harnessing teamwork to achieve extraordinary results.
  • Balanced: Crafting win-win outcomes for customers and employees.
  • Real: Honesty and respect drive genuine connections.