Infrastructure Support Specialist

8 hours ago

North Sydney Council, Australia TPG Telecom Full time
About the Role

We are seeking a highly skilled Infrastructure Support Engineer to join our team at TPG Telecom. As a key member of our infrastructure team, you will be responsible for providing level 2 technical support for our on-premise appCloud Infrastructure platform.

Key Responsibilities
  • Provide technical support for on-premises cloud infrastructure, including installation, configuration, and troubleshooting of cloud services.
  • Monitor and maintain the health of the on-premises cloud infrastructure, including capacity management, performance tuning, and fault management and reporting.
  • Collaborate closely with internal customers to understand their requirements, provide technical guidance, and resolve technical issues.
  • Collaborate with cross-functional teams to diagnose and resolve complex issues related to on-premises cloud infrastructure.
  • Develop and maintain technical documentation related to on-premises cloud infrastructure and related processes.
  • Identify and escalate critical issues to the appropriate stakeholders in a timely manner.
  • Participate in on-call rotation to provide 24/7 support for the on-premises cloud infrastructure.
  • Provide support to delivery teams to allow for project delivery according to plan.
  • Establish and maintain effective working relationships with peer groups, key internal stakeholders, and TPG-T partners.
Requirements
  • Years of experience in operational roles working on large complex infrastructure environments.
  • Proven experience supporting large VMWare platforms, including vRealize Automation product suite.
  • Experience supporting container technologies such as OpenShift & Kubernetes.
  • Proven experience supporting Linux and Windows server environments.
  • Proven experience supporting storage platforms, including NetApp & HP Alletra.
  • Experience supporting hyper converged infrastructure including HP's DHCI technologies.
  • Experience working with DevOps principles, methodologies, and culture.
What We Offer
  • Flexible hybrid way of working (from home and office)
  • 'Stay Connected Mobile' – Access to a free mobile plan
  • 'Stay Connected NBN' – Access to a free NBN 100 plan
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts

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