Custodian of Customer Connections

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $120,000 - $150,000
Job Description

The Senior Customer Connections Manager plays a pivotal role in driving sustainable growth by building deeper customer relationships. This strategic position requires a strong grasp of seamless customer experience design, engagement strategies, and go-to-market planning to increase customer value through greater connection with our products and services.

  • Lead programs that reward loyalty and strengthen customer engagement.
  • Operationalize the customer referral program, including technical management.
  • Oversee the Customer Connections team, responsible for building referral partnerships across our ecosystem.
  • Deliver sales growth through strong partner and channel relationships.

Together, the team drives lead generation, sales, and engagement outcomes with a focus on customer experience and Net Promoter Score (NPS) across Health Insurance, Health Services, and Connected Care.

This position reports directly to the Head of Loyalty and Customer Connections.

Accountabilities
  • Lead engagement across Health Insurance and Health Services, delivering enterprise customer growth metrics including referrals, care touchpoints, NPS, and operationalized growth initiatives aligned to our business ambitions.
  • Drive product confidence and member retention by embedding our proof points across frontline teams.
  • Manage internal and external relationships essential to the effective operation of our referral platforms.
  • Ensure referral and loyalty propositions evolve in line with competitor activity, regulatory changes, customer needs, and market developments.

We are seeking an experienced professional who can develop and implement strategies to drive commercial outcomes and deliver results.

Requirements
  • Tertiary qualifications in business, marketing, or related disciplines are preferred.
  • Minimum 8 years of senior-level management experience with a record of delivering effective solutions in a large and complex organization.
  • Direct experience in leading the development and implementation of strategies to deliver commercial outcomes.
  • Ability to solve complex problems and develop solutions in consultation with others.
What's in it for you?

We offer a range of benefits to support your career and personal well-being, including career development opportunities, health and wellbeing initiatives, and recognition and rewards for outstanding performance.

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