High-Tech Support and Production Specialist

3 weeks ago


Moorabbin, Australia KangaTech Full time

About KangaTech

We are a pioneering Australian sports tech company that has been making a significant impact on a global scale. Our client roster boasts high-profile names from the US, UK, Europe, and Australia, making it an exciting time to be part of our team.

Our innovative KT360 solution empowers elite sporting organizations to take a proactive approach to athlete strength, performance, and rehabilitation. Since its launch, KT360 has secured several championship-winning teams from prominent leagues like the NBA, NFL, MLB, Premier League, and more.

The Role

You will be responsible for providing first-line support, production, maintenance, repair, and QA of our product. This will also involve other activities such as logistics, warehouse management, and reporting to the Senior Product Manager. You will work autonomously and collaboratively within the KangaTech team to help develop the award-winning KT360 platform.

This is a full-time, on-site role with competitive compensation.

Key Responsibilities
  • Product Assembly & Disassembly
    • Perform mechanical and electronic assembly work as needed for product assembly, repair, and maintenance
  • Incoming Parts Inspection & Receiving
    • Inspect incoming parts to ensure quality and accuracy by engineering specifications
    • Manage the goods-receiving process to maintain an organized inventory system
  • QA Tests of Hardware and Software
    • Perform weekly QA tests on software and report bugs
    • Conduct functional and aesthetic checks on outgoing goods before shipment
    • Maintain and update QA documents
  • Inventory Monitoring and Reporting
    • Record and update inventory to maintain accurate stock levels
    • Regularly monitor inventory and generate reports as needed
  • Logistics Management
    • Package shipments efficiently and organize pickup schedules
    • Maintain and improve warehouse facilities to ensure a safe and organized working environment
  • Technical Support
    • Provide first-line support in both software and hardware to our customers worldwide
    • Liaise with internal staff to resolve technical issues

Salary: $70,000 - $90,000 per annum

Requirements

  • Educational Background
    • Bachelor's degree in Mechanical Engineering or a related field
  • Experience
    • Minimum 2 years of hands-on experience in manufacturing, development, and testing with a proven track record of success
  • Skills and Qualifications
    • Proficiency in reading and interpreting mechanical drawings
    • Ability to diagnose and resolve technical issues efficiently and effectively
    • Familiarity with common mechanical tools
  • Autonomy and Collaboration
    • Demonstrated ability to work autonomously and collaboratively within a team environment
  • Logistics and Safety
    • Strong understanding of global logistics principles and practices
    • Knowledge of general manufacturing safety protocols and procedures
  • Administrative Skills
    • Proficiency in using Google Workspace tools or equivalent experience in MS Office
  • Communication Skills
    • Excellent verbal and written communication skills

Benefits

  • Dynamic and casual work environment
  • Growth mindset and opportunities for professional growth
  • Career development and employee well-being


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