Insurance Quality Assurance Specialist

1 week ago

Brisbane, Queensland, Australia beBeeQuality Full time $100,000 - $125,000

We are seeking a dynamic professional to fill the role of Quality Assurance Specialist in our Insurance department. The successful candidate will be responsible for auditing claims and underwriting activities, providing valuable insights, and contributing to the enhancement of service quality.

The Quality Assurance Specialist will play a vital role in ensuring quality and continuous improvement in Insurance activities. Key responsibilities include:

  • Providing feedback on assurance audit findings to management teams
  • Liaising with management to ensure Quality Assurance requirements are met
  • Planning and scheduling quality audits to achieve objectives
  • Conducting quality audits on individuals, sections, and divisions accurately and timely
  • Providing QA reporting and actively contributing to departmental investigations
  • Identifying and fulfilling compliance obligations, reporting breaches as encountered

To be successful in this role, you will require:

  • Minimum five years of Insurance claims management experience
  • Capacity to work towards ANZIIF qualification or equivalent, tertiary qualifications in business, or a related field
  • Working knowledge of Insurance legislation
  • Sound knowledge of Insurance Claims & Underwriting processes, practices, controls, and compliance requirements
  • Understanding of insurance claims quality audit processes
  • Demonstrated ability to design, develop, and deliver high-impact presentations
  • Excellent written and verbal communication and presentation skills
  • Well-developed interpersonal skills and the ability to develop productive business relationships
  • Strong analytical and problem-solving skills
  • Sound computer skills, including Microsoft Office Professional
About the Role

The Quality Assurance Specialist will play a vital role in ensuring quality and continuous improvement in Insurance activities.

The ideal candidate will have a strong understanding of Insurance Claims & Underwriting processes, practices, controls, and compliance requirements.

The role requires strong analytical and problem-solving skills, as well as excellent written and verbal communication and presentation skills.

The Quality Assurance Specialist will also have the ability to work effectively in a team environment and develop productive business relationships.

The role is an excellent opportunity for a career-minded individual who is passionate about delivering exceptional customer experiences.

About Us

We are committed to being a carbon neutral organisation by 2030 and have invested in sustainable initiatives.

We aim to create a diverse and inclusive workplace and encourage applicants from diverse backgrounds to apply.

What We Offer

We offer a range of benefits to our employees, including financial benefits and discounts on banking, assistance, and insurance products.

We also offer flexible working and leave options, parental leave, purchased leave, cultural observance leave, substitution of public holidays, personal leave, gender affirmation leave.

In addition, we offer onsite and virtual health hub, discounts on health programs, wellbeing initiatives, yoga, mindfulness, EAP.

We also provide in-house development programs, access to 80,000+ online courses.

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