Customer Experience Manager

6 days ago


Brisbane, Queensland, Australia Bybaby Full time
Job Brief

The Senior Retail Sales Assistant plays a crucial role in fostering a dynamic and welcoming retail environment. They collaborate with the production and custom design teams to deliver outstanding customer experiences.

Key Attributes

  • A minimum of 1+ years' experience in fashion retail.
  • A passion for jewellery and fashion with an understanding of luxury goods.
  • Experience in both online and brick-and-mortar retail, with a focus on delivering exceptional customer experiences.
  • Excellent attention to detail.
  • Strong communication and organisational skills.
  • The ability to adapt quickly and positively to new or changing circumstances.
  • A proven track record of meeting and exceeding targets.
  • An enthusiastic, warm, and positive attitude.

Responsibilities

  • Uphold a high level of customer service in-store and online.
  • Complete routine operational tasks to ensure a well-presented and organised boutique.
  • Act as supervisor for the retail boutique as needed.
  • Ensure online order fulfilment and online customer service is completed in a professional and timely manner.
  • Support team members to achieve team goals.
  • Apply a positive and proactive approach to customer service and problem-solving.
  • Create an energetic and inviting retail and team-working environment, encouraging team members to do the same.
  • Collaborate with the workshop team to support successful customer experiences.
  • Work with the digital and marketing team to create content, fulfill orders, and deliver exceptional online customer service.

About Us

  • We value our people and offer opportunities for career growth and support their development.
  • This is a full-time role, working solely in our James Street boutique in Fortitude Valley (Brisbane). Regular working roster Sunday-Thursday.
  • Retail sales experience is essential.


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