Customer Experience Manager
6 days ago
The Senior Retail Sales Assistant plays a crucial role in fostering a dynamic and welcoming retail environment. They collaborate with the production and custom design teams to deliver outstanding customer experiences.
Key Attributes
- A minimum of 1+ years' experience in fashion retail.
- A passion for jewellery and fashion with an understanding of luxury goods.
- Experience in both online and brick-and-mortar retail, with a focus on delivering exceptional customer experiences.
- Excellent attention to detail.
- Strong communication and organisational skills.
- The ability to adapt quickly and positively to new or changing circumstances.
- A proven track record of meeting and exceeding targets.
- An enthusiastic, warm, and positive attitude.
Responsibilities
- Uphold a high level of customer service in-store and online.
- Complete routine operational tasks to ensure a well-presented and organised boutique.
- Act as supervisor for the retail boutique as needed.
- Ensure online order fulfilment and online customer service is completed in a professional and timely manner.
- Support team members to achieve team goals.
- Apply a positive and proactive approach to customer service and problem-solving.
- Create an energetic and inviting retail and team-working environment, encouraging team members to do the same.
- Collaborate with the workshop team to support successful customer experiences.
- Work with the digital and marketing team to create content, fulfill orders, and deliver exceptional online customer service.
About Us
- We value our people and offer opportunities for career growth and support their development.
- This is a full-time role, working solely in our James Street boutique in Fortitude Valley (Brisbane). Regular working roster Sunday-Thursday.
- Retail sales experience is essential.
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