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Hotel Operations Manager Role
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We are seeking a highly skilled and results-driven Hotel Operations Supervisor to lead our team in delivering exceptional customer service.
Main Responsibilities- Leverage your expertise to oversee Front Office operations, coordinating closely with housekeeping, maintenance, and Food & Beverage teams.
- Empower and motivate team members to achieve outstanding results through effective leadership and mentorship.
- Ensure seamless guest interactions and resolve complaints efficiently, upholding our commitment to excellence.
- Take proactive initiative in managing hotel operations during the absence of senior management personnel.
- Respond promptly to emergency situations, coordinating support as needed to maintain a smooth operation.
- Proven experience in the hotel industry, preferably in a supervisory role.
- Proficient in Microsoft Outlook, Microsoft Office, and Opera systems.
- Ambitious mindset with the ability to navigate change effectively.
- Strong leadership qualities, excellent communication skills, and a willingness to assist colleagues.
- Hold a valid Responsible Service of Alcohol certificate and First Aid training.
