
Strategic Customer Liaison
3 days ago
About This Role:
This is a Key Account Manager position that focuses on developing and strengthening relationships with key customers, aiming for long-term growth and retention.
The role will see you building strong strategic partnerships with customers, managing communication flow, and ensuring customer satisfaction while enhancing operational performance visibility.
You will work closely with stakeholders to create solutions for revenue growth and value creation, and prepare and present reporting metrics professionally and accurately.
Responsibilities Include:
- Building and maintaining strong relationships with key customers
- Managing customer communication and collaboration
- Ensuring customer satisfaction and enhancing operational performance visibility
- Collaborating with stakeholders to drive revenue growth and value creation
- Preparing and presenting reporting metrics
What We Are Looking For:
- Professional composure and outstanding customer service skills
- Ability to multi-task and problem-solve using a structured approach
- Influencing decisions and negotiation skills
- Understanding of data analytics and presentation of statistics
- Strong leadership, mentoring, and management abilities
- Flexibility to travel when required
Benefits:
- RIPPA values-driven company culture
- Career development opportunities nationally
- Employee Wellness Programs prioritising employee health and wellbeing
- Discounts on car, health, and home insurance
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