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Sales Associate

2 months ago

Essendon Fields, Victoria, Australia Pottery Barn Full time
Job Title: Sales Associate

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Williams-Sonoma Outlet in Essendon Fields, Victoria.

Key Responsibilities:
  • Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
  • Assist customers with special services including gift wrap, gift registry, locating merchandise, special orders, back orders, deliveries, and furniture orders.
  • Efficiently and accurately process sales transactions, handle returns and exchanges, and maintain a high level of cash handling accuracy.
  • Maintain and demonstrate knowledge of our products, features, and benefits, as well as current sales and promotions.
  • Utilize effective selling techniques to build multiple sales and increase productivity.
  • Achieve established sales and contest goals.
  • Assist in implementing and maintaining visual merchandise presentation, signage, and lighting.
  • Uphold store and stockroom maintenance and cleanliness standards.
Requirements:
  • Previous retail sales experience, preferably in specialty retail and/or homewares, with a strong customer service ability.
  • A passion for homewares and/or food.
  • The ability to connect with customers through service and selling.
  • A love of selling and a drive to meet and exceed targets.
  • The ability to work effectively in a team environment and manage your own time.
  • The confidence and passion to anticipate customer needs and problem-solve.
  • Effective communication, organization, and leadership skills.
Physical Requirements:
  • The ability to be mobile in the store and back of house areas, including standing for long periods.
  • The ability to climb ladders and use other equipment in line with safety standards.
  • The ability to lift and move medium to large items, up to 30 kg, while utilizing appropriate equipment and safety techniques.
What We Offer:
  • A competitive salary and generous discount on all Williams-Sonoma Inc. brands.
  • Opportunities for career growth and development through training, coaching, and cross-brand and cross-function career moves.
  • A dynamic and entrepreneurial work environment.
  • A commitment to delivering world-class service to our clients.

Please note that this is a permanent, part-time position (30 hours per fortnight) with a fixed two-week rotating schedule. Only those holding the required work rights in Australia will be considered.