
Senior Technical Support Officer
2 weeks ago
Job Title:
A senior technical support officer is sought to lead and manage a team of IT professionals.
Reporting directly to the ICT manager, this role involves providing level 2 technical support for desktop hardware, software, video conferencing systems, and peripheral devices across multiple sites.
The ideal candidate will have proven experience in managing technical support teams, strong problem-solving skills, excellent communication and interpersonal skills, and a strategic thinking approach.
Key Responsibilities include leading and managing the technical support team, providing technical support and customer service, coaching and mentoring team members, collaborating with internal and external stakeholders, and identifying knowledge gaps and developing documentation.
Selection Criteria (SFIA Level 4) include customer service support, incident management, performance management, quality assurance, and stakeholder relationship management.
- Technical Support and Customer Service
- Team Management and Leadership
- Communication and Interpersonal Skills
- Problem-Solving and Strategic Thinking
- Document Development and Knowledge Sharing
Benefits:
- Opportunity to work in a dynamic and growing organization
- Chance to develop leadership and technical skills
- Collaborative and supportive work environment
- Competitive salary and benefits package
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