High-Tech Support Professional

1 week ago

Melbourne, Victoria, Australia beBeeNetwork Full time $110,000 - $130,000
Network Infrastructure Specialist

The Network Infrastructure Specialist provides expert technical support to field technicians working on Fixed Wireless and Satellite services, resolving complex customer connection and assurance issues, managing intricate incidents, and supporting Connect, Assure, and Migrate appointments.

This role also acts as a subject matter expert for operations teams, handles escalations from both offshore and onshore teams, and collaborates with internal and external stakeholders to resolve work order and appointment issues.

Key Responsibilities
  • Resolving customer connection and assurance issues
  • Managing complex incidents
  • Supporting Connect, Assure, and Migrate appointments
  • Serving as a subject matter expert for operations teams
  • Handling escalations from both offshore and onshore teams
  • Collaborating with internal and external stakeholders
Required Skills and Qualifications

The ideal candidate will have experience in a technical customer support position, including one year in telecommunications.

Candidates should have a strong understanding of Fixed Wireless and Satellite technologies, with proven ability to navigate complex systems and interpret data across multiple platforms.

Experience with systems such as Service Portal, ITSM, Remedy, Splunk, and ViaSat, as well as Wireless and Satellite on-site technician support tools, will be highly regarded.

Effective communication and stakeholder engagement skills are essential, along with the ability to prioritise and manage multiple high-demand tasks in dynamic environments.

Benefits

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.

We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.

We champion equal opportunities for all employees and offer 18 weeks of paid parental leave.

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