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Mining Technology Support Specialist
3 weeks ago
As a Technical Support Analyst, you will be the first point of contact for our customers seeking assistance with our industry-leading mining technology systems. You will work closely with a global and diverse team to provide high-quality support and resolve complex technical issues.
This is an exciting opportunity to join a dynamic and innovative company that values collaboration, quality, and customer satisfaction. If you have a passion for problem-solving, excellent communication skills, and a talent for building strong relationships, we encourage you to apply.
Key Responsibilities- Provide exceptional customer service through timely and effective issue resolution
- Analyse complex technical problems and develop creative solutions
- Collaborate with cross-functional teams to improve product functionality and enhance customer experience
- Document and share knowledge with colleagues to promote best practices and consistency
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Knowledge of mining technology and software applications
- Customer support experience in a technical or IT role
- Familiarity with virtualization, networking, and database fundamentals
- Experience working with Caterpillar machines or similar technologies
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- The chance to make a meaningful contribution to our customers' success
We are committed to diversity and inclusion, and welcome applications from candidates of all backgrounds and experiences. Please note that this position may require up to 10% travel and support work at open pit and underground mine sites.
Why Join UsAt [Company Name], we pride ourselves on being a collaborative and innovative team that values our customers' satisfaction above all else. We offer a range of benefits, including a competitive salary, opportunities for career growth, and a dynamic work environment that supports your well-being and happiness.
Join us today and take the first step towards a rewarding and challenging career as a Technical Support Analyst
