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Senior Service Delivery Specialist

2 weeks ago

Adelaide, South Australia beBeeService Full time $90,000 - $120,000
Exceptional Service Delivery Opportunity

We are seeking a seasoned professional to lead our service delivery efforts, combining technical expertise with exceptional leadership skills.

About the Role

This is an exciting opportunity to join our team and drive the delivery of high-quality services to our clients. As a Service Delivery Lead, you will be responsible for overseeing the end-to-end service experience, ensuring seamless interactions between internal teams and stakeholders.

You will play a key role in shaping the future of our service delivery strategy, identifying opportunities for continuous improvement and driving initiatives to enhance client satisfaction.

The ideal candidate will possess a strong understanding of IT service management principles, excellent communication and stakeholder management skills, and a proven track record of delivering exceptional results in a fast-paced environment.

Key Responsibilities:

  • Oversight of service delivery operations, including SLA adherence and day-to-day activities
  • Leadership of cross-functional teams, fostering collaboration and driving innovation
  • Development and implementation of strategic service delivery initiatives, aligned with business objectives
  • Stakeholder engagement and relationship management, ensuring effective communication and issue resolution
Requirements

To succeed in this role, you will need:

  • Demonstrated experience in service delivery or a closely related field, preferably in an MSP or IT integrator environment
  • Solid commercial acumen, with a proven ability to deliver outcomes for clients
  • Deep understanding of ITIL-based service delivery principles and practices
  • Excellent communication and stakeholder management skills, with the ability to build trust and influence outcomes
  • A proactive, accountable, solutions-focused mindset and strong attention to detail
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary package, reflecting your experience and skills
  • Opportunities for personal and professional growth, including training and development programs
  • A dynamic and supportive work environment, encouraging collaboration and innovation
  • A comprehensive benefits package, promoting work-life balance and overall well-being