Property Service Expert

1 week ago

Australia beBeeSPECIALIST Full time $80,000 - $120,000
Client Support Specialist

A prime opportunity exists for a seasoned Client Support Specialist to deliver exceptional client service to our real estate clients, providing personalized care and assisting them directly to maximize the value they receive from engaging with Domain products and services.

This role suits someone who enjoys supporting client and account manager requests on technical issues, handling cases like credits and change of details, and communicates with the wider team on reporting and administrative tasks.

Key Responsibilities:

  • Train agencies on Domain products, CRE, Homepass, Pricefinder, Agent Admin, and any new upsell products purchased.
  • Refer revenue opportunities to specialist divisions.
  • Support Account Managers by sending client-tailored proposals when directed, client correspondence, ad hoc tasks, and case study reports as requested.
  • Touchpoints to clients ensuring minimising attrition and revenue risk through credit issues, client suspensions, overdue accounts, etc.
  • Ad hoc projects that support Domain's key priorities.
  • General agent admin issues - agent profiles, etc.
  • Complete bookings - upgrades/downgrades.
  • Grow Domain's product penetration.
  • Deliver against team and Domain commercial priorities.
  • Assist with territory cover when an Account Manager is absent.

Why Join Us?

We are the right size business for you to make a real impact, with a workplace culture where you can be yourself. Perks of the role include:

  • Flexibility tailored to you - so if you've recently made a lifestyle change, work adjusted hours or like the idea of hybrid working, it'll be perfect;
  • First-rate parental leave and wellbeing policies;
  • Discounts on things like Domain Home Loans;
  • Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities, and more;
  • Continuous opportunities to leap, learn, and grow.

At Domain, we shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and exclusive data.

Changing the way people engage with property requires a team of diverse thinkers.

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