Ambassador for Excellent Customer Experiences

6 days ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $40,000 - $60,000
Customer Service Ambassador

The Customer Service Ambassador is a vital role in providing exceptional customer experiences and maintaining the appearance of our cafe.


Responsibilities
  • Deliver outstanding customer service to all patrons
  • Maintain the appearance and presentation of the cafe environment
  • Replenish condiments as needed, ensuring seamless operations
  • Foster a culture of health and safety, adhering to guidelines
  • Promote cash handling best practices and utilize Point of Sale (POS) systems effectively
  • Upsell centre services and programs to customers, enhancing their experience
  • Develop strong relationships with customers, providing personalized support
  • Offer information on our product range, highlighting healthy food options
  • Be flexible with working hours, including mornings, evenings, and weekends, with increased hours during peak periods

This role does not require food handling qualifications; experience making coffee is preferred. Kiosk sales and food preparation, such as toasties, sandwiches, and hot dogs for Ninja Parc birthday parties, are also involved.


Skills & Attributes
  • Demonstrate a positive, friendly, and energetic work style
  • Coffee making/barista skills are highly desirable
  • Hold current First Aid Certificate (Workplace Level 2) and CPR Certificate
  • Successfully complete national police check and Working with Children check
  • Exhibit flexibility during peak periods and availability on Saturdays and Sundays

Compliance & Safety

We prioritize creating a child-safe environment. Successful applicants will undergo a national police check and a Working with Children check. We value diversity and encourage applicants from various backgrounds to apply.

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