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Client Engagement Executive
2 months ago
About Us
At 5060 Kyndryl Australia Pty Ltd, we are committed to designing, constructing, managing, and modernizing the essential technology systems that are crucial for daily operations worldwide. Our focus is on continuous improvement, striving to create a more equitable and inclusive environment for our employees, clients, and communities.
Position Overview
Are you prepared to take on a stimulating challenge with us? We seek a proactive individual to transform customer management, stimulate account expansion, and boost profitability. In this role, you will be tasked with establishing and maintaining robust customer relationships, demonstrating Kyndryl's capabilities, and fostering trust with senior executives. This position transcends traditional account management.
Responsibilities as a Customer Partner:
Lead proactive account development, concentrating on acquiring new business while ensuring retention in renewals. Utilize your strategic acumen to formulate and implement innovative account strategies aimed at growing and preserving Kyndryl's most significant accounts. Identify new prospects, cultivate relationships with key decision-makers, and provide customized solutions. Collaborate closely with the sales team to facilitate a smooth management process from initial outreach to deal closure. Oversee one or more Portfolio or Strategic accounts, generate new business opportunities, and expand existing engagements. By establishing a robust go-to-market pipeline with our partners, drive Kyndryl to achieve new milestones. Leverage your industry knowledge to keep Kyndryl at the forefront of the market. Deliver innovative solutions that position us as industry leaders. As the steward of the account P&L, ensure customer satisfaction and compliance, upholding an exemplary reputation. Your Future with Us
Every role at Kyndryl offers a pathway for career advancement. We provide unique opportunities, including hands-on experience, educational prospects, and the chance to gain certifications across all major platforms. Whether you aim to broaden your expertise or specialize in a particular area, you can find your opportunity here.
Ideal Candidate Profile
You excel in your field and possess the necessary experience to demonstrate your capabilities. Equally important is your growth mindset; you are eager to drive your personal and professional development. You prioritize customer success and are naturally inclusive in your collaboration with others.
Essential Skills and Experience
Over 10 years of experience managing account P&L within the FSS sector. Background in working with service-oriented companies, system integrators, or complex service platform providers. Comprehensive understanding of business and technology trends along with industry best practices. Extensive experience overseeing the sales process from start to finish. Proven history of driving revenue growth, managing costs, ensuring profitability, and conducting risk assessments. An open-minded and empathetic approach to fostering customer relationships.Embracing Diversity
Diversity encompasses much more than our appearances or backgrounds; it reflects our thoughts and identities. We welcome individuals from all cultures, backgrounds, and experiences. Our Kyndryl Inclusion Networks are just one of the many ways we cultivate a workplace where everyone can find support and guidance. This commitment to inclusivity allows you and your colleagues to bring your authentic selves to work, both individually and collectively, fostering an equitable culture.
What You Can Anticipate
With cutting-edge resources and prestigious clients, each day presents an opportunity to innovate, develop new capabilities, forge new relationships, and create new value. Kyndryl prioritizes your well-being and is proud to offer benefits that reflect the diversity of our workforce and support you and your family throughout your life journey. Our employee learning initiatives provide access to top-tier industry training and certification opportunities, including partnerships with Microsoft, Google, Amazon, Skillsoft, and more. Through our company-wide volunteering and giving platform, you can engage in charitable activities, start fundraisers, and connect with over 2 million non-profit organizations. At Kyndryl, we invest significantly in your success, as we believe that together, we can achieve great things.
