Customer Relationship Manager
5 days ago
Discover a dynamic role at Kudosity, a leading company in Australia's rapidly growing tech sector. As an Account Manager, you will play a crucial part in driving customer satisfaction, retention, and growth by delivering exceptional post-sales experiences for customers.
Your primary responsibility will be to ensure seamless onboarding, engagement, and ongoing satisfaction of customers leveraging Kudosity's SMS solutions. This involves building strong relationships with clients, proactively addressing their needs, driving adoption of our solutions, and identifying opportunities for upselling and cross-selling.
You will act as a key advocate for customers, collaborating effectively with cross-functional teams to achieve revenue and retention goals. Your ability to build trust, communicate effectively, and provide excellent service will be essential in ensuring customer satisfaction and driving business growth.
- Account Management Leadership: Own the customer journey post-sale, ensuring seamless onboarding, engagement, and ongoing satisfaction.
- Sales Engineering, Onboarding and Value Realisation: Drive adoption of the messaging technology by educating customers on features and best practices.
- Customer Retention and Expansion: Drive adoption of Kudosity's solutions by providing training, resources, and ongoing support tailored to customer needs.
In this role, you will need to possess strong relationship-building skills, a customer-centric mindset, and excellent communication and problem-solving skills. Experience with CRM tools like Salesforce and data-driven decision-making is highly desirable. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.
Kudosity exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners. Applying here is the first step in the hiring process for this role at Kudosity. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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