Customer Relationship Manager

4 days ago


Sydney, New South Wales, Australia Damco Spain SL Full time

About the Role

The Sales Coordinator is responsible for fostering customer relationships that promote retention and collaborates with the Oceania Sales team to ensure assigned customers achieve expected business outcomes with Maersk solutions.

Please note that internally, the business title is Customer Success Partner.

Key Responsibilities

  1. Support sales representatives and build long-term trusting relationships with customers to ensure they realize full value of their partnership with Maersk.
  2. Coordinate tender handling & quoting process and coordinate with internal stakeholders to ensure a comprehensive offer is submitted to the customers in a timely manner.
  3. Manage the allocation process and coordinate with customers to ensure they deliver on their volume commitment.
  4. As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed.

Requirements

  • Knowledge of shipping, supply chain or logistics.
  • Excellent communication skills.
  • Customer relations and stakeholder management skills.
  • Ability to work under pressure and juggle multiple priorities at once, while keeping quality in focus.
  • Good process understanding & digital proficiency.


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