Service Coordinator

1 week ago

Tamworth, New South Wales, Australia Australian Unity Full time

As a key member of our Home Health program at Australian Unity, you will be responsible for managing a portfolio of approximately 150 customers and a team of Care Workers in tamworth and manilla. Your role will include coordinating with a Business Leader who fosters a culture of learning and development, making this a valuable learning and growth experience for you.

In this role, you will have the opportunity to collaborate with a team to achieve good results both for the business and the customer. Industry experience isn't a must for this role; we welcome candidates from diverse backgrounds, including those looking to make a rewarding career change from a banking, real estate, or sales background.

Key Responsibilities:

  • Lead customer acquisition and growth while building a strong and positive brand in the community.
  • Conduct initial assessments, annual reviews, and develop comprehensive care plans to build strong connections with clients' families.
  • Manage and resolve client escalations and complaints to ensure high levels of satisfaction.
  • Build and develop valuable relationships with external service providers and internal Clinical and Allied Health teams.
  • Promote a culture of safety and lead by example.
  • Drive continuous improvement initiatives and maintain a strong focus on compliance within your portfolio.

Requirements:

  • Proven people leader with a track record of cultivating a high-performing and engaged team.
  • Strong coaching and development capabilities to nurture your team's growth.
  • Exceptional multitasking and ability to take ownership of customer-focused solutions.
  • Prior experience in managing financial budgets.
  • Success rate in working to KPIs and targets.
  • Effective stakeholder management with the ability to drive business outcomes.
  • Strong organisational skills with the ability to self-manage priorities.
  • Fully COVID-19 vaccinated with two doses (booster is optional).

Why work for Australian Unity?

  • Additional leave entitlements, including community, wellbeing, and deep listening leave.
  • Flexible work options, including a hybrid approach between client visits and branch days.
  • Lifelong learning and career development opportunities, including full access to LinkedIn Learning and career opportunities.
  • Staff discounts across insurance, home, and personal loans, as well as travel and retail discounts through partners.
  • Fitness passport with discounted access to over 1,500 fitness facilities across Australia.
  • Novated car leasing options through a partner.
  • 14 weeks paid parental leave and access to Remedy's Bump to Baby program.

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