Senior Customer Experience Manager

2 weeks ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

About Us

We are a proud Australian not-for-profit organisation that's helped over one million people kickstart amazing careers since 1982.

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

The Difference We Make

We're committed to providing services that protect and keep children, young people and adults at risk free from harm. Our team strives to deliver high-quality support and guidance to employers and apprentices alike.

The Opportunity

This role offers the chance to work with our Apprenticeship Connect Provider (ACP) Division, Australia's largest single provider. Based from either Gold Coast or Brisbane office locations, you will be responsible for leading, supporting and driving a team of motivated and passionate Assessment Service Consultants to ensure a consistently high standard of customer service.

You will partner closely with internal and external customers to support businesses and communities, creating employment solutions that change lives for the better.

About You

We're looking for someone who is ready to take the next step in their career. This person should have outstanding leadership and people management skills, with a desire to engage and empower others.

The ideal candidate will have experience in establishing an understanding of team member workloads, identifying skills & knowledge gaps and actively supporting and empowering team members to increase capabilities.

They will also have demonstrated experience in formulating and delivering accurate and timely reports and presentations, as well as strong written and verbal communication skills.

A strong understanding of the Australian Apprenticeship Support Services Program and Vocational Education and Training (VET) sector is essential, including current trends and change factors impacting the apprenticeship sector.

What We Offer

We offer a range of benefits to support your career and wellbeing, including flexible working arrangements, a fully maintained company car, 14 weeks paid parental leave and generous leave entitlements.

You'll also have access to ongoing development opportunities, study support and employee assistance programs.

How to Apply

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