Customer Experience Ambassador

2 weeks ago

Adelaide, South Australia beBeeCustomer Full time $48,000 - $68,000
Guest Service Professional

The role of a Guest Service Professional involves delivering exceptional customer service to guests and ensuring a memorable experience.

Key Responsibilities:
  • Supporting guest arrival: recognizing IHG One Rewards Members and providing personalized support
  • Managing check-in/check-out processes: general cashiering and processing of guest accounts
  • Remaining informed: staying up-to-date with daily events, group activities, and guest feedback; familiarizing yourself with hotel offerings and local attractions to provide thoughtful recommendations
  • Assisting in supporting the wider hotel team with other duties as required
Requirements:
  • Minimum 6 months experience in a Guest Services / Administration / Reception position preferred
  • Responsible Service of Alcohol (RSA) certificate or willingness to obtain
  • Qualifications in Hotel Management and/or Business Administration related field preferred
  • Flexible with nights, weekend, and public holiday shifts
  • Strong interpersonal and communication skills; bilingual or multilingual language skills are advantageous
  • Good reading, writing, basic math, computer skills, and familiarity with Property Management Systems (PMS)
  • Ability to lift, push, and pull objects up to 23 kg; may involve bending and kneeling
  • Commitment to maintaining a high level of quality for guests at all times
What We Offer:
  • Paid birthday leave
  • Hotel perks including accommodation and food & beverage discounts
  • Paid parental leave
  • Career development through lifelong learning programs
  • IG career milestone celebrations
  • Transfer of entitlements as you move and grow
  • Access to discount retail platforms
  • Empowering female leadership programs

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