Current jobs related to Customer Support Operations Supervisor - Sydney, New South Wales - CEVA Logistics

  • Operations Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Team Global Express Full time

    Job SummaryAs a key member of the Branch Operational Team, you will play a vital role in ensuring the team has the necessary resources to perform daily activities. This includes providing operational reports to the Supervisor and Operations Manager, as well as supporting customers at the front counter with queries and freight solutions duties.Main...

  • Operations Supervisor

    1 month ago

    Sydney, New South Wales, Australia CEVA Logistics Full time

    Operations Supervisor Job DescriptionCEVA Logistics is seeking an experienced Operations Supervisor to join our team in Minto. As a key member of our Finished Vehicle Logistics (FVL) facility, you will play a crucial role in supporting the Operations Manager with the efficient day-to-day operations and administration of the branch.Key Responsibilities:Assist...

  • Customer Service Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Qantas Group Full time

    Transforming Customer Experience in AviationAs a Customer Service Supervisor at Qantas Group, you will be responsible for leading a dynamic team of customer service professionals in delivering exceptional experiences to our customers. Your role will involve championing cultural change, driving customer satisfaction, and ensuring the premium delivery of all...

  • Operations Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia ZARA Full time

    About the RoleWe are seeking an experienced Operations Supervisor to join our team at ZARA. As an Operations Supervisor, you will be responsible for supporting the day-to-day running of the store operations, balancing your time between the stockroom and shop floor.Key Responsibilities:Monitor and support the organization of the store's stockroom and shop...

  • Operations Supervisor

    1 month ago

    Sydney, New South Wales, Australia ZARA Full time

    {"title": "Operations Supervisor", "content": "Role OverviewAs an Operations Supervisor at ZARA, you will play a crucial role in supporting the day-to-day running of our store operations. Your responsibilities will include monitoring and supporting the organization of the stockroom and shop floor replenishment process, managing and improving delivery...

  • Operations Supervisor

    1 month ago

    Sydney, New South Wales, Australia EBOS Group Limited Full time

    About the RoleThis is a unique opportunity to join EBOS Group Limited as an Operations Supervisor, where you will be responsible for supervising warehouse staff members and ensuring the smooth operation of warehouse activities.Key ResponsibilitiesLead and motivate warehouse staff to achieve high levels of productivity and quality.Develop and implement...

  • Operations Supervisor

    1 week ago

    Sydney, New South Wales, Australia ZARA Full time

    About the RoleWe are seeking an experienced Operations Supervisor to support the day-to-day running of our store operations. This role involves balancing time between the stockroom and shop floor, ensuring efficient stockroom operations, and motivating team members to achieve excellent customer service.Key ResponsibilitiesMonitor and support the organization...

  • Customer Service Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Qantas Group Full time

    Lead a dynamic team of customer service professionalsThe Qantas Group is seeking an experienced leader to champion our customer service team at Sydney Domestic Terminal. As a Customer Service Supervisor, you will be responsible for the daily operation of the team, ensuring the premium delivery of customer service duties.Key responsibilities...

  • Operations Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia CEVA Logistics Full time

    CEVA Logistics is seeking a skilled Operations Supervisor to join our team in Minto. As a key member of our Finished Vehicle Logistics (FVL) facility, you will play a crucial role in supporting the Operations Manager with the efficient day-to-day operations and administration of the branch.Key Responsibilities:Assist with all operational and administrative...

  • Operations Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia ZARA Full time

    About the RoleWe are seeking an experienced Operations Supervisor to support the day-to-day running of our store operations. This role involves balancing time between the stockroom and shop floor, ensuring efficient stockroom and shop floor replenishment processes, and managing delivery procedures.Key ResponsibilitiesMonitor and support the organization of...

  • Airport Operations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Qantas Full time

    Workforce Planning Operations Supervisor Role at QantasAt Qantas, we're seeking a highly skilled Workforce Planning Operations Supervisor to join our team. This pivotal role requires a strong background in workforce planning, with a focus on day of operations pre-planning and allocating. About the Role:The successful candidate will be responsible for...

  • Mechanical Operations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Vertiv Full time

    Key Account ManagementAs a Mechanical Operations Supervisor at Vertiv, you will be responsible for managing the day-to-day operations of our key accounts, ensuring seamless service delivery and exceeding customer expectations.Operational ExcellenceYou will oversee maintenance and conduct audits nationally, manage generator building load tests, and coordinate...

  • Warehouse Operations Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia ZARA Full time

    About the RoleWe are seeking an experienced Warehouse Operations Supervisor to support the day-to-day running of our store operations. As a key member of our team, you will be responsible for monitoring and supporting the organization of the store's stockroom and shop floor replenishment process.Key ResponsibilitiesMonitor and support the organization of the...

  • Workforce Planning Operations Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Qantas Full time

    Workforce Planning Operations SupervisorAt Qantas, we're looking for a skilled Workforce Planning Operations Supervisor to join our team. As a key member of our workforce planning team, you'll be responsible for managing the preplanning process for all Australian airports, ensuring we have fatigue, safety, operational, and customer plans in place.Key...

  • Customer Service Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    Lead with ExcellenceAs a seasoned professional in customer service and leadership, you will be pivotal in shaping the success of our hotel operations at The Star Sydney.About the RoleAs an Overnight Front Office Supervisor, you will oversee the Front Office Operations on the overnight shift, ensuring the professional and efficient delivery of services to our...

  • Retail Operations Supervisor

    1 month ago

    Sydney, New South Wales, Australia SHERIDAN Full time

    Join a Leading Team Supportive Environment – Our Store Supervisors and Assistant Store Supervisors enjoy a well-balanced work schedule. Professional Development – Participate in our Retail Excellence initiative designed to enhance your leadership skills. Career Advancement – Grow your career through internal opportunities across our diverse...

  • Workforce Planning Operations Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Qantas Full time

    Workforce Planning Operations SupervisorAt Qantas, we're looking for a skilled Workforce Planning Operations Supervisor to join our team. As a key member of our workforce planning team, you'll be responsible for managing the preplanning process for all Australian airports, ensuring we have fatigue, safety, operational, and customer plans in place.Key...

  • Workforce Planning Operations Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Qantas Full time

    Workforce Planning Operations SupervisorAt Qantas, we're looking for a skilled Workforce Planning Operations Supervisor to join our team. As a key member of our workforce planning team, you'll be responsible for managing the preplanning process for all Australian airports, ensuring we have fatigue, safety, operational, and customer plans in place. You'll...

  • Restaurant Operations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Zeus Street Greek Full time

    **About the Role**As a Restaurant Operations Supervisor at Zeus Street Greek, you will be responsible for overseeing the opening and closing shift operations of our store. A range of variable shifts are available, ensuring you can find a schedule that suits your needs.**Key Responsibilities**Supervise store operations, ensuring seamless customer service and...

  • Customer Service Supervisor

    4 weeks ago

    Sydney, New South Wales, Australia Qantas Group Full time

    Lead a Premium Customer ExperienceAs a QantasLink Customer Service Supervisor, you will be responsible for driving high energy and enthusiasm within a dynamic team of Customer Service professionals. You will champion a customer-centric approach, ensuring the delivery of a premium customer service experience across all touchpoints.Key...

Customer Support Operations Supervisor

2 months ago

Sydney, New South Wales, Australia CEVA Logistics Full time

YOUR ROLE

The Service Delivery Supervisor is responsible for leading a proficient team of Storepersons dedicated to delivering exceptional customer support services for one of CEVA's esteemed clients in the telecommunications industry.

KEY RESPONSIBILITIES

In this role, you will:

  • Mentor, develop, and empower your team while cultivating a culture centered on customer satisfaction, service excellence, and operational efficiency.
  • Serve as a primary escalation point for customer inquiries, order management, returns, and necessary corrective measures.
  • Thoroughly assess and investigate issues related to damaged, lost, or missing items during the goods transaction process.
  • Facilitate effective communication with customers regarding damaged stock or the return process, ensuring the successful resolution of orders.
  • Oversee the daily flow of inbound and outbound orders, ensuring timely completion while adhering to safety and security protocols.

QUALIFICATIONS

The ideal candidate will possess direct or relevant experience in supervising a customer service support team across various industries, with a preference for logistics and supply chain.

Additionally, you should have:

  • Outstanding written and verbal communication skills, along with strong stakeholder management, customer service, and negotiation abilities.
  • Proficient problem-solving skills, commercial insight, and the ability to derive meaningful insights from data.
  • Intermediate proficiency in MS Office applications, with a willingness to learn new systems and adapt to evolving technologies.

Successful candidates will be required to provide proof of work eligibility and suitable professional references, and may undergo a medical assessment and national police check.

BENEFITS

We offer a challenging and rewarding work environment along with competitive compensation. Our employee benefits are designed to support your overall wellbeing and success both at work and in life.

  • Personal Wellbeing: Prioritize your health through our wellbeing programs, Employee Assistance Program, Volunteer Time Off, and insurance options.
  • Work-Life Balance: Enjoy flexible work arrangements, including hybrid and remote options, as well as additional paid parental leave for primary caregivers.
  • Professional Development: We are committed to your growth. Access opportunities for internal mobility, study assistance, leadership programs, and more.
  • Financial Wellbeing: Benefit from exclusive offers, novated leasing, annual workwear reimbursement, referral incentives, and recognition programs.

DIVERSITY AND INCLUSION

At CEVA Logistics, we recognize that diversity is essential to our success. By embracing individuals with varied experiences and backgrounds, we enhance our creativity and innovation. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to any characteristic.