Resort Experience Manager

4 days ago


City of Canada Bay Council, Australia Jet2 Limited Full time

**Company Overview**

Jet2 Limited is a leading UK-based tour operator, offering a wide range of holidays and experiences to customers across the globe. We are committed to providing exceptional customer service and creating memorable experiences for our guests.

**Job Description**

We are seeking a highly skilled and customer-focused individual to join our team as a Resort Representative. As one of our valued representatives, you will play a vital part in sharing local knowledge, delivering outstanding customer service, and enhancing our customers' holiday experience.

**Key Responsibilities**

  • Create memorable experiences for our customers by being on hand at their accommodation and resolving any issues they encounter during their holiday.
  • Utilise a sales-through-service approach by recommending local experiences and attractions that match our customers' needs.
  • Take responsibility for supporting with disruptions, serious emergencies in resort, and customer escalations.
  • Be the face of Jet2holidays during scheduled hotel visits and virtually via video call for urgent queries.
  • Maximise branding opportunities within our hotels and resorts.
  • Support airport operations on busy flight days working in arrivals and departures.

**Requirements**

  • You must hold full right-to-work documents for Greece and be living in the destination or willing to source your own accommodation.
  • Due to the level of travel required in the role, you must already be a driver with access to your own motorised vehicle/car, which you can use for work purposes.
  • Operational requirement: Travel expenses will be reimbursed.
  • Working hours may vary each month and include early starts, late finishes, split shifts, and working weekends.
  • You must be flexible to work a range of hours, including supporting with flight disruption, serious emergencies in resort, and customer escalations.

**Benefits**

  • We offer an excellent salary with annual pay review.
  • Fully paid training and IT equipment.
  • Monthly 1-1 meetings with your Team Leader.
  • 21 days holiday entitlement per annum.
  • Two days off per week.
  • Monthly rosters sent in advance.
  • Discounts on Jet2.com and Jet2holidays flights and holidays.
  • Recommend a friend bonus scheme.

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