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Alpine Resort Ambassador

2 weeks ago

City of Greater Geelong, Australia Alpineresorts Full time
About the Role

We are seeking a highly motivated and experienced customer service professional to join our team as a Snow Season Customer Experience Specialist. As the first point of call for guests visiting Mt Baw Baw Alpine Resort, you will be responsible for providing outstanding customer service and knowledge about the resort.

Key Responsibilities
  • Guest Interaction: Serve as the main point of contact for guests, ensuring a professional and welcoming experience, while offering comprehensive information about the resort.
  • Administrative Support: Handle documentation, information management, and financial transactions, maintaining strict security protocols.
  • Collaboration: Work closely with the Visitor Services Supervisor and other resort service teams to ensure smooth operations and service delivery.

Our ideal candidate will have a passion for delivering exceptional customer experiences and a willingness to learn and adapt in a fast-paced environment.