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Technical Content Specialist
2 months ago
The State Government of Victoria, Australia is seeking a skilled Technical Content Specialist to join our team. As a key contributor to our Digital Transformation Group, you will play a vital role in modernizing government services across the Victorian Public Service (VPS).
Key Responsibilities:
- Develop, write, and maintain high-quality technical content, including user manuals, FAQs, knowledge base articles, workbooks, and online self-help repositories, tailored to end-users across a range of technologies.
- Design and manage the department's online knowledge base, ensuring it remains a comprehensive and up-to-date resource for both end-users and internal stakeholders across a range of technologies.
- Collaborate closely with IT professionals, functional consultants, and change management teams across different technology stacks to gather information, understand user needs, and translate technical details into user-friendly content.
Requirements:
- Experience in developing, writing, and maintaining technical content, with a strong focus on user-centered design and accessibility.
- Ability to work effectively with cross-functional teams, including IT, business, and change management stakeholders.
- Strong analytical and problem-solving skills, with the ability to break down complex technical information into clear and concise content.
What We Offer:
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A competitive salary and benefits package, including a comprehensive health insurance program and generous leave entitlements.
- The opportunity to work on high-profile projects, contributing to the modernization of government services and the delivery of improved outcomes for Victorians.
