Tech Support Professional

1 week ago


Tingalpa, Australia Scorptec Full time
Additional responsibilities may include quality assurance, technical documentation, and training support.

**Tech Retail Assistant Responsibilities**

* Assist customers with technical queries and issues related to computer hardware and software.
* Participate in internal training and seminars to stay up-to-date with the latest technical knowledge and skills.
* Collaborate with the sales team to provide excellent customer service and meet sales targets.
* Perform quality checks and diagnostic procedures on computer hardware and software.
* Develop and maintain strong product knowledge on PC builds and product functionality.

**Requirements**

* Minimum 2 years' experience as a Hardware Technical Support specialist within the IT industry.
* Strong technical knowledge of computer hardware and software.
* Excellent communication and customer service skills.
* Ability to work in a team environment and manage multiple tasks efficiently.
* Willingness to learn and adapt to new technologies and processes.

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