Senior Horticulture Manager
5 days ago
We are seeking a highly skilled and experienced Senior Horticulture Manager to lead our team of technicians in delivering high-quality installations and services to our clients.
About the Role:
- Lead a team of Service Technicians to ensure quality delivery of service, effective stock management, compliance, and customer satisfaction.
- Assist the Plantscape Consultant on bespoke designs and deliver on project installations.
- Implement the regional annual operational plan.
- Manage the on-site igloo through stock ordering and following the Plant Health and Hygiene process.
- Coach, mentor, and train the Service Team to achieve targets.
- Monitor and review service and installation productivity rates, seeking improvement and continually improving productivity, year on year.
- Conduct regular quality audits of specified client base and premises.
- Ensure Company service practices are met and identify opportunities to improve service standards.
- Optimize service efficiency through available tools and technology.
- Ensure the team's company vehicles are maintained in a safe, reliable, and clean condition.
- Proactively resolve customers' issues and develop and maintain long-term customer relationships.
Requirements:
- 3 or more years within the service industry, preferably Horticulture.
- Prior experience working within the Plant Hire industry (Preferred).
- Experience with a startup will be highly considered.
- High level of communications and commercial experience.
- The drive to lead by example to set a high standard of customer service and standards.
- Service complaint resolution.
- The drive to lead by example to set a high standard of customer service.
The successful candidate must be able to pass a pre-employment medical, reference, and police check.
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