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Venue Operations Manager
2 months ago
We are seeking a highly skilled Venue Manager to lead our Garden Kitchen & Bar team at The Star Gold Coast. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and driving business growth.
Key Responsibilities- Manage day-to-day operations of the venue, ensuring seamless execution of events and services.
- Oversee team member development, coaching, and engagement initiatives to drive retention and performance.
- Plan and execute bespoke events, leveraging supplier partnerships to enhance the guest experience.
- Monitor and analyze operational performance, maintaining budget control and optimizing revenue streams.
- Lead and motivate the team to deliver exceptional guest experiences, aligning with our service culture.
- Provide recommendations for guest, team, operational, or compliance improvements.
- Awareness and implementation of compliance and duty of care operational requirements, including Responsible Service of Alcohol.
- Permanent, full-time role with competitive salary packaging and bonus structure.
- Paid leave entitlements, including annual and personal leave.
- An organization that values diversity, teamwork, and individual well-being.
- 30% off Food & Beverage venues, plus discounts across our properties.
- FREE meal each day in our Employee Dining Room.
- Career growth and stability, with projected growth in our Food & Beverage team.
- The Star has been recognized as a WGEA Employer of Choice for Gender Equity.
- Extensive venue management experience in high-end restaurants, executive lounges, or bars.
- Hands-on operational approach and passion for developing your career within hospitality.
- Outstanding standards, professionalism, and commitment to guest service.
- Passion for service, with a focus on building rapport with regular guests.
- Confidence to lead a large and diverse team, providing 24/7 service.
- Proactive approach to problem-solving and attention to detail skills.
- Transparent, thoughtful, and consistent approach to team communications.
- Accreditation in Responsible Service of Alcohol.
The Star Gold Coast is a premier entertainment destination, offering luxurious accommodation, iconic bars, restaurants, and a world-class casino. We provide entertainment like no other, with live concerts and shows, events, and more.
We are committed to creating a diverse, equitable, and inclusive workplace, welcoming applications from all cultures, ages, religions, genders, and people with disabilities.
