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Community Outreach Coordinator

2 months ago

Sydney, New South Wales, Australia Wayside Chapel Full time
About Wayside Chapel

Wayside Chapel is a leading non-profit organization dedicated to providing unconditional love, care, and support to marginalized individuals in our community. Our mission is to create a community with no 'us and them,' where everyone feels valued, respected, and connected.

The Role

We are seeking a highly skilled and compassionate Community Services Worker to join our team. As a Community Services Worker, you will play a critical role in providing direct care and support to our diverse and vulnerable community. Your primary responsibilities will include:

  • Providing a Safe and Welcoming Environment: Greet visitors, build rapport, and conduct basic assessments of needs to ensure a smooth and efficient service delivery.
  • Assessing Visitor Needs: Assess visitors in line with Wayside criteria to ensure suitability to access services and provide information on Wayside services and other local services.
  • Providing Practical Assistance: Manage the provision of practical assistance, including allocation of showers, toiletries, emergency clothes, and emergency meals.
  • Crisis Support and Response: Provide crisis support and respond to immediate visitor issues, including dealing with aggression, challenging behavioral issues, substance use, overdose, suicidal ideation, and complex and co-occurring mental health presentations.
  • Visitor Engagement: Develop and deliver various activities to assist with visitor engagement and participation.
  • Interagency Collaboration: Participate in interagency meetings and ensure Wayside offers a consistent and professional presence.
About You

We are looking for a candidate with:

  • TAFE Level Qualifications in Community Services Work, Mental Health, Alcohol and Other Drugs, or other relevant areas, and/or extensive experience in addressing the needs of disadvantaged populations.
  • Experience Working with At-Risk Populations: Understanding of related issues, both practical and systematic, including but not limited to Homelessness, Juvenile Justice, Aboriginal and Torres Strait Islander, CALD, trauma, mental health, alcohol, and other drugs.
  • Trauma-Informed Principles: Knowledge of and ability to operate with regard to trauma-informed principles.
  • Initiative and Flexibility: Ability to work in a demanding environment and demonstrate initiative and flexibility.
  • Teamwork and Collaboration: Ability to work as part of a team with a commitment to sharing knowledge and expertise and supporting Wayside culture.
  • Community-Based Model of Care: Understanding of community-based model of care and commitment to the mission, vision, and values of Wayside.
What's in It for You?
  • NFP Salary Packaging: $15,900 of your annual salary tax-free.
  • Paid Cultural and Ceremonial Leave.
  • Comprehensive Employee Assistance Program access.