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System Support Specialist

3 weeks ago

Townsville, Queensland, Australia beBeeElectronic Full time $109,000 - $143,000
Job Overview

The Electronic Flight Bag (EFB) System Support Specialist plays a vital role in ensuring the operational readiness and effectiveness of Defence forces. This position provides front-line technical support, training, and guidance to EFB users across Defence.


Key Responsibilities
  • Ensure EFB hardware and software is available for use by clients according to HQ(AC) directives.
  • Provide Ground Support & Training to Defence EFB users.
  • Act on all support requests within 24 hours, ensuring prompt resolution or initiation of issue resolution.
  • Provide technical advice and direction to users, consistent with approved procedures and training materials.
  • Support the EFB system administration and engineering team with requirements definition, system architecture, and test plans.
  • Develop knowledge of Mission Planning Systems IOT assist local users.
  • Maintain administrative responsibilities according to KBR policy, including work goals and milestones.

Essential Skills and Qualifications
  • Previous experience working within Defence forces.
  • Strong knowledge of Defence aviation operations and systems, particularly EFB and mobile device management.
  • Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
  • Skilled in developing training content and providing instruction to end-users.
  • Excellent verbal and written communication skills, with ability to engage Defence stakeholders.
  • Eligible for Australian Government Security Clearance (minimum NV1).

Benefits of the Role

This position offers an exciting opportunity to work in a fast-paced environment, utilizing your technical expertise to drive the success of Defence forces. As a key member of the EFB team, you will have the opportunity to develop your skills and contribute to the growth and development of the organization.


How to Apply

If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this role.