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Travel Operations Team Lead
3 weeks ago
This is an exciting opportunity to join a dynamic organization as a Team Lead for Travel Operations. The role involves providing direction and motivation to your team members, assisting with staff development through on-the-job coaching and performance improvement plans, and working with the Regional Manager to ensure the smooth operation of travel services.
Main Responsibilities:- Direct, motivate and monitor team members, providing feedback and coaching when required
- Ensure that team members consistently achieve allocated sales targets and minimum benchmarks
- Solve escalated customer concerns to maintain a high level of customer satisfaction
- Create and manage end-to-end travel bookings tailored to each customer's needs
- Achieve and exceed personal sales targets
- Certificate in Travel Tourism or relevant qualification
- Demonstrated experience in travel consulting in both a consultant and leadership capacity
- A strong desire to motivate, inspire and lead a team
- A proven track record of sales achievement in the travel industry
- In-depth knowledge of travel IT systems
- Strong interpersonal skills with a reputation for making things happen
