Technical Support Specialist

3 weeks ago


Perth, Western Australia Pathfinder Recruitment Full time

Pathfinder Recruitment is seeking a skilled Technical Support Specialist to join their team in Perth. As a Help Desk Engineer, you will play a crucial role in managing and resolving technical issues for clients in a fast-paced MSP environment.

Key Responsibilities:

  • Triage incoming tickets, answer phone calls, and work closely with senior engineers to resolve issues efficiently.
  • Deliver outstanding customer service to clients, ensuring their technical needs are met with professionalism and urgency.
  • Identify, document, and create knowledge base articles for common issues to enhance team efficiency and client support.
  • Build and nurture strong relationships with clients and internal team members, ensuring smooth communication and collaboration.
  • Prioritize and manage workload based on guidance from managers and senior engineers, ensuring timely and effective issue resolution.

Key Qualifications:

  • 2+ years of experience in a similar IT support role, preferably within a Managed Service Provider (MSP) environment.
  • Strong troubleshooting skills, including effective prioritization, escalation, and ticket management.
  • Understanding of network monitoring concepts and management tools.
  • You work well in a busy team environment, quickly learning and adapting to handle a variety of technical issues.
  • You are a problem-solver with excellent communication skills, both written and verbal.
  • Australian Permanent Resident or Citizen.

Tech Stack:

  • Hands-on experience with the following technologies:
    • Microsoft OS (Desktop & Servers)
    • Microsoft Office 365
    • Entra/Azure AD
    • DNS/DHCP
    • Switches, Routers & Firewalls
    • Ticketing systems (ConnectWise preferred)
    • Remote Monitoring and Management (Datto preferred)

We are excited to bring this opportunity to market and look forward to hearing from you.



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