Claims Adjuster

7 days ago


Melbourne, Victoria, Australia Crawford & Company Full time
About the Opportunity

Crawford & Company is seeking a skilled Loss Adjuster to join our Melbourne team. As a Loss Adjuster, you will play a critical role in restoring our customers' lives after loss or damage to their properties.

You will be responsible for conducting site inspections, ascertaining the cause and extent of damage, and providing a seamless end-to-end claims experience for our customers. This role requires a self-starter who is confident in their ability to complete site inspections, appoint trades and other relevant specialists, and communicate effectively with customers and clients.

Key Responsibilities
  • Deliver professional and excellent service when completing on-site and desktop assessments, interacting with customers and clients
  • Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders
  • Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims
Requirements
  • Previous experience as a Loss Adjuster (highly desirable)
  • Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry
  • Trade qualifications would be advantageous
  • Current and valid driver's licence
About You

We are looking for a calm and confident operator who is an expert communicator, empathetic in nature, and a great listener. You will be able to communicate concisely and tailor messaging (verbal and written) to your intended audience, which translates to high-calibre reports for our clients.

You will be a problem solver and have a curious persona, searching for the root cause/s and proactively finding solutions throughout the claim journey. You will be intrinsically driven to provide the highest level of customer service that is always thoughtful and timely.

You will have a growth mindset that values continuous learning and absorbs new information and change with ease. You will be resilient and focused on achieving positive outcomes for your key stakeholders.


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