Claims Assessor

2 weeks ago


Melbourne, Victoria, Australia Suncorp Group Full time

About This Role:


Suncorp Group is seeking a skilled Claims Assessor to join our team. As a Claims Assessor, you will be responsible for assessing property damage and determining claim quantum and scope under the relevant PDS.

Key Responsibilities:



  • Assess property loss or damage and determine policy coverage (claim quantum, scope & schedule)
  • Determine an appropriate claim fulfilment method that balances customer needs with business outcomes
  • Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims
  • Contribute to claims cost control via following the panel selection process, reviewing quotes & refining with repairers where necessary, and early identification of potential recovery action
  • Assess the quality of the repairs via Quality Assurance processes and frameworks
  • Maintain current PDS knowledge to enable accurate coverage decisions and deliver fair and reasonable costs
  • Follow and implement the Assessing & Repair strategy for working loss and events

Requirements:



  • Industry qualifications/ studying or completed ANZIF Diploma of Loss Adjusting (desired)
  • Building or Trade Qualifications (desired)
  • Minimum 5 years insurance experience (desired)
  • Minimum 2 years' experience as a proven performer in customer service roles (mandatory)
  • Experience in compiling scope of works (desired)
  • Extensive experience in the building industry - residential or commercial (desired)
  • Industry qualifications e.g., Cert IV in General Insurance (desired)
  • Claims process knowledge (desired)
  • Previous experience as an assessor (desired)

What We Offer:



  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave
  • Invest in your brighter future with ongoing study support and career development programs
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

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