Claims Assessor
2 weeks ago
About This Role:
Suncorp Group is seeking a skilled Claims Assessor to join our team. As a Claims Assessor, you will be responsible for assessing property damage and determining claim quantum and scope under the relevant PDS.
Key Responsibilities:
- Assess property loss or damage and determine policy coverage (claim quantum, scope & schedule)
- Determine an appropriate claim fulfilment method that balances customer needs with business outcomes
- Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims
- Contribute to claims cost control via following the panel selection process, reviewing quotes & refining with repairers where necessary, and early identification of potential recovery action
- Assess the quality of the repairs via Quality Assurance processes and frameworks
- Maintain current PDS knowledge to enable accurate coverage decisions and deliver fair and reasonable costs
- Follow and implement the Assessing & Repair strategy for working loss and events
Requirements:
- Industry qualifications/ studying or completed ANZIF Diploma of Loss Adjusting (desired)
- Building or Trade Qualifications (desired)
- Minimum 5 years insurance experience (desired)
- Minimum 2 years' experience as a proven performer in customer service roles (mandatory)
- Experience in compiling scope of works (desired)
- Extensive experience in the building industry - residential or commercial (desired)
- Industry qualifications e.g., Cert IV in General Insurance (desired)
- Claims process knowledge (desired)
- Previous experience as an assessor (desired)
What We Offer:
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave
- Invest in your brighter future with ongoing study support and career development programs
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
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